Fair Use Policy

FAIR USE POLICY. The terms "Flat Rate" or "Data Without Hidden Charges" carry with them our "fair use" policy which is part of EOL's General Terms and Conditions.

Bandwidth allocated to our users is reviewed and adjusted as required to ensure optimum service levels are maintained, but at any time there is only a fixed amount of bandwidth available to all users. The aim of this Fair Use Policy is to ensure that the experience of the vast majority of our other Internet users is not compromised by the extreme and unreasonable usage of a few flat rate users. We reserve the right to ask you to transfer to a fixed data cap plan, or find a new provider if you frequently use significantly more data than the majority of the flat rate users and/or use your internet service in a way that negatively affects the experience of any of our other users. You are not permitted to operate any hosted services from our IP addresses. You are not permitted to on-sell our service to any other users, and are not permitted to use our service to backhaul WI-FI network services. It is important to us that all eligible customers are able to access our services and get the best possible experience. For this reason, and to ensure the provision of a quality service, a Fair Use Policy must apply to our network where your usage can affect that of other customers. We may ask you to transfer to a fixed data cap plan, or find a new service provider within 7 days after giving you notice under this Fair Use Policy where in our reasonable opinion your use of our services is excessive and/or unreasonable by materially exceeding estimated usage patterns over any month. If we have given you notice to either choose one of our fixed data cap plans, or find a new service provider to transfer your service to, please do so within 7 days. If you fail to comply with our request within this time frame we may without further notice, apply charges to your account for the excessive and/or unreasonable element of your use; change you to a fixed plan, suspend, modify or restrict your use of our services or withdraw your access to the services.